Dana77 Privacy Policy for Malaysian Players

Introduction and Scope

This Privacy Policy applies whenever you visit Dana77, register an account, place a wager, claim a promotion, complete KYC verification, make a deposit or withdrawal, participate in responsible gambling controls, or communicate with the Dana77 support team.

By using Dana77, you acknowledge that your personal information will be handled as described in this policy. If you do not agree with these practices, you should not open an account or continue using Dana77. This policy should be read together with the Terms & Conditions.

Information Dana77 Collects

Dana77 may collect the following categories of personal information:

• Registration details: legal name, date of birth, username, contact information, residential details, and preferred language.
• Identity information: MyKad or passport details, age verification records, photographs, address evidence, and document verification results.
• Financial information: deposit and withdrawal records, payment method identifiers, account ownership evidence, transaction references, and limited bank or e-wallet details.
• Gaming information: casino activity, sports wagers, EPL or Liga Super Malaysia markets selected, stakes, winnings, losses, bonus use, and account balance history.
• Technical information: IP address, browser type, operating system, device identifiers, login times, security events, and website interaction data.
• Communication records: live chat transcripts, email correspondence, complaint details, survey responses, and other support interactions.

Dana77 does not intentionally collect more personal information than reasonably necessary for the purposes stated in this policy. Players should avoid sending sensitive information that Dana77 has not requested.

How Information Is Collected

Most personal information is supplied directly by you when you register, update an account, contact support, verify your identity, use a responsible gambling tool, or submit payment instructions. Dana77 also records information automatically when you browse the platform, sign in, place wagers, or use security features.

Dana77 may receive limited information from payment providers, identity verification services, fraud prevention systems, game suppliers, sports data services, and technical partners. For example, a DuitNow or FPX provider may confirm whether a transaction succeeded, while a verification provider may confirm whether submitted identity details are valid.

Purposes of Data Processing

Dana77 may process personal information to:

• create, maintain, secure, and administer player accounts;
• confirm that players are aged 21 or above and satisfy account eligibility rules;
• process MYR deposits, withdrawals, bonuses, refunds, and payment investigations;
• record casino games, live dealer sessions, sports bets, odds, and settlement outcomes;
• detect fraud, collusion, multiple accounts, payment abuse, money laundering risks, or suspicious play;
• provide customer support in English and other supported languages;
• apply deposit limits, cooling-off periods, self-exclusion, and other responsible gambling controls;
• improve website reliability, mobile usability, payment performance, and platform security;
• respond to disputes and meet legitimate international licensing, legal, and compliance obligations.

Dana77 will not use personal information for an unrelated purpose without an appropriate basis or further notice where required.

Identity Verification and KYC

Dana77 may require KYC checks before allowing certain account functions or processing withdrawals. Verification may include checking a player's legal name, date of birth, residential information, payment ownership, source of funds, or other details needed to assess account security and compliance risk.

A Malaysian player may be asked to provide a MyKad, passport, address record, bank statement, or evidence that a Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong account belongs to that player. Dana77 limits access to verification records to authorised personnel and approved service providers who need them for a defined purpose.

Payment and Transaction Information

Dana77 processes transaction information to credit deposits, settle withdrawals, investigate failed payments, prevent fraud, reconcile balances, and respond to player queries. Dana77 may retain references connecting a transaction to the relevant player account and payment method.

Payment providers operate their own systems and may process information according to their respective privacy practices. Dana77 does not control a bank or e-wallet provider's independent processing. Players should confirm that names and payment details are accurate before requesting an MYR transaction.

Cookies and Similar Technologies

Dana77 may use cookies, local storage, session identifiers, and similar technologies to keep players signed in, remember preferences, protect accounts, analyse page performance, and identify potentially suspicious access. Some technologies are necessary for the platform to function securely.

Browser settings may allow you to block or remove certain cookies. However, disabling essential cookies may prevent secure login, payment confirmation, language preferences, or other Dana77 features from working correctly. Analytics information should be aggregated or reduced where reasonably possible.

Responsible Gambling Information

Dana77 may analyse deposit patterns, wagering activity, session duration, account contacts, and use of limit tools to identify indicators of harmful play. This processing supports Dana77 responsible gambling measures and may result in a welfare message, account review, deposit restriction, time-out, or self-exclusion.

Information connected with self-exclusion may be retained to prevent an excluded player from reopening an account. Dana77 treats such records as confidential and uses them only for safety, account administration, compliance, and related purposes. Further information appears on the Responsible Gambling page.

Disclosure to Service Providers

Dana77 may disclose limited personal information to carefully selected organisations that support payment processing, identity verification, fraud prevention, hosting, cybersecurity, game operation, analytics, customer support, or professional advice. These providers should receive only the information necessary to perform their assigned function.

Dana77 does not sell player identity information for unrelated third-party advertising. A provider acting for Dana77 may be required to apply confidentiality, security, and data handling controls. Dana77 may also disclose information when reasonably necessary to investigate fraud, enforce the Terms & Conditions, protect a person from harm, or satisfy a valid legal requirement.

International Data Processing

Dana77 operates as an international gaming platform. Personal information may therefore be processed or stored in jurisdictions outside Malaysia where Dana77, its hosting providers, payment partners, verification services, or game suppliers maintain operations.

Data protection standards may differ between jurisdictions. Where reasonably required, Dana77 applies contractual, technical, and organisational safeguards intended to preserve confidentiality and limit processing to legitimate platform purposes. Dana77 does not claim regulation by a Malaysian government gambling authority.

Data Security

Dana77 uses layered security measures designed to protect personal information. Measures may include encryption in transit, access controls, network monitoring, authentication safeguards, restricted administrative permissions, secure backups, and reviews of unusual account activity.

No online service can guarantee absolute security. Players must use a strong, unique password, protect their registered device, avoid sharing verification codes, and notify Dana77 promptly if account access appears suspicious. Dana77 may temporarily restrict an account while investigating a potential security incident.

Data Retention

Dana77 retains personal information only for as long as reasonably necessary for account operation, transaction records, fraud prevention, responsible gambling controls, complaint handling, dispute resolution, security, and applicable international compliance obligations.

Closing a Dana77 account does not always result in immediate deletion. Payment records, KYC evidence, self-exclusion information, and account history may need to be retained for a lawful or operational period. When information is no longer required, Dana77 may securely delete, anonymise, or restrict it.

Player Privacy Rights

Subject to identity verification and applicable limitations, a player may ask Dana77 to confirm whether personal information is held, provide access to certain information, correct inaccurate details, restrict particular processing, or delete information that is no longer required.

A request may be refused or limited where Dana77 must preserve information for payment records, fraud prevention, self-exclusion enforcement, dispute resolution, security, or legal obligations. Dana77 may request evidence of identity before responding so that personal information is not disclosed to the wrong person.

Promotional Communications

Dana77 may send information about account features, bonuses, loyalty rewards, sports markets, or service updates where a player has provided the relevant permission or where communication is otherwise appropriate. Service and security notices may still be sent when they are necessary to operate the account.

Players may ask Dana77 to stop optional promotional messages. An opt-out request does not prevent essential communications concerning withdrawals, KYC, password security, changes to legal terms, responsible gambling restrictions, or account closure.

Age Restriction and Minors

Dana77 is strictly intended for adults aged 21 and above. Dana77 does not knowingly permit a minor to register or gamble. Age verification measures may be applied during registration, before payment processing, or at any later stage of an account review.

If Dana77 reasonably believes that an account belongs to a person under 21, the account may be suspended while the matter is investigated. A parent or guardian who believes that a minor has supplied information to Dana77 should contact support promptly.

Policy Changes

Dana77 may revise this Privacy Policy when services, payment options, security controls, technologies, or international compliance requirements change. The current effective date will be displayed at the top of this page.

Material changes may also be communicated through the Dana77 platform or by an account notice. Continued use after an updated policy takes effect means that the revised information has been made available to you. Players should review this page periodically.

Contact Us

Privacy questions or requests should include your Dana77 username, a clear description of the request, and enough information for Dana77 to verify your identity safely. Do not include a password, banking PIN, or one-time authentication code.

Contact Dana77 at support@dana77.asia. The address is displayed as plain text and is not clickable. General account, payment, and verification guidance is also available on the FAQ page.